Frequently Asked Questions/Answers

1) How far in advance should I call to make a "reservation"?
We do not take reservations but ask that potential guests contact us to be put on our “Wait List” once you have specific appointment dates from Mayo. 

2) When will I know if you will or will not have a room available for me?
We do our best to confirm room availability a few days in advance but keep in mind that it can be challenging for us due to the fact that existing guests often have delayed departures due to medical issues.  

3) Is it mandatory that I come with a caregiver?
It is necessary to come with a caregiver the Village. The Village does not have medical personnel on staff and a caregiver needs to be available in case the patient has a medical emergency and to be responsible for the patients medication, meals, transportation etc.

4) How many family/friends can stay with me?
Each of the Village casita rooms has two queen beds which can accommodate four people maximum.  However, we prefer to only have two people to a room.

5) Is there a maximum amount of days I can stay?
Guests of the Arizona Transplant House casita’s stay until Mayo has released patient from treatment.

6) Is any transportation service provided?
We currently have no transportation service from the Village to the Mayo Hospital or surrounding area.  Mayo does offer a free shuttle service from the Phoenix Campus to the Shea Campus.

7) Is a television provided in my room?
We do not allow televisions in the individual guest rooms.  There are two television located in the common areas of the casita (living room & library) and an additional television in the Brusally Community Center. 

8) What will I need to bring with me for use during my stay?
Guests should bring their vehicle, medications, personal hygiene items and food.  We provide all bed and bath linens, cooking/eating utensils, cleaning supplies, clothes soap, paper goods.  We have a fully equipped kitchen for shared use by all the guests staying in the Casita. 

9) What is the minimum age requirement for staying at the Village?
Due to the immune suppressed nature of our guests no one under the age of 18 is allowed to stay overnight at the Village.

10) Is it possible to bring my dog/cat along with me?
We have a number of immune suppressed guests staying at the Village and therefore we follow the guidelines directed by the Mayo Transplant Team and do not allow pets in the Casitas.  If you need of a pet boarding facility we will be happy to provide you with information.

11) Am I allowed to have visitors during my stay?
We welcome guests to the Village but ask that visitors be healthy and check in at the Administrative Office prior to entering a casita.  Visitors are asked to stay out of the patients room and contain their visit to the common areas of the house.  Anyone under the age of 18 can visit strictly in the Brusally Community Center or on one of the outside patios.

12) Are there grocery stores, restaurants and shopping near the Village?
Yes, there are a number of establishments located within a five mile radius and you will be provided with a list/directions when you check in.  Please note that none of these locations are within walking distance.